Contact us

Find out how to contact us. The New Zealand border is currently closed to almost all travellers to help stop the spread of COVID-19. See our COVID-19 pages for more information.


New Zealand offices are open. All offices (except Apia) outside of New Zealand are currently still closed as a result of the COVID-19 pandemic.  

Talk to us

You can call our Immigration Contact Centre from 6:00am Monday to midnight on Saturday (NZT).

If you have already applied for a visa, ensure you have your client number, application number and passport number with you when you call.

You can request urgent assistance from the Immigration Contact Centre.

Where Number
Contact Centre (Toll-free from NZ landlines only): 0508 558 855
Auckland: 09 914 4100
Wellington: 04 910 9915
Rest of the world: +64 9 914 4100

Language help

If you call us and English is not your first language, say the language you speak and we will connect you to an interpreter – do not hang up while you are being connected.

If you have a hearing or speech impairment, you can use NZ Relay to contact us.

NZ Relay Services

Other useful information