We have established a priority phone line from Monday to Friday for people to contact us about this specific situation. Call 0508 558 855 (toll free from NZ landlines) or +64 9 914 4100 and press option 7. For information about what options are available to you, check:
Some application systems will be unavailable from 5:00 to 7:00 Thursday 8 October (NZDT) while we decommission visitor visa applications from our old system.
Learn what you need to do to visit New Zealand. Find out whether you need a visa or a New Zealand Electronic Travel Authority (NZeTA), and what you must do before travelling here, and on arrival.