We have established a priority phone line for people to contact us about this specific situation. Call 0508 558 855 (toll free from NZ landlines) or +64 9 914 4100 and press option 7. For information about what options are available to you, check:
Some systems will be unavailable this week due to system upgrades. You may be unable to start or continue some visa applications and application forms. See the time and dates of the planned upgrades.
Learn what you need to do to visit New Zealand. Find out whether you need a visa or a New Zealand Electronic Travel Authority (NZeTA), and what you must do before travelling here, and on arrival.