News centre

Support for victims and families of the Christchurch terrorist attacks Monday, 1 April 2019

We are committed to doing everything we can to support all those who have been affected by this tragedy.

How we can help

Our staff in the Christchurch office are available to meet with victims and their family members. They can help with the visa application process and answer questions about your visa immigration status.

Email us to arrange a time to meet an immigration officer.

ImmigrationResponse@mbie.govt.nz

This address is intended solely for the use of victims, their family members and those supporting them at this distressing time.

Visa application information for affected people in New Zealand

While we no longer offer urgent processing of visitor visas , you can download our information sheets to find answers to questions you may have and get information about varying the conditions of your visa.

Visa application processes PDF 571KB

Visa application processes — Arabic PDF 343KB

Visa application processes — Bengali PDF 1MB

Visa application processes — Farsi-Persian PDF 363KB

Visa application processes — Hindi PDF 347KB

Visa application processes — Punjabi PDF 321KB

Visa application processes — Pashto PDF 322KB

Contact us

If you need further help, get in touch with our Immigration Contact Centre.

Phone: 0508 22 52 88 within New Zealand — this is a dedicated number

Phone: +64 9 952 1679 from other countries 

If you are coming from another country, you may be able to get help from your country’s foreign affairs office or ministry.

Further visa arrangements

We know many members of the Muslim community have been asking about residence options for those affected by the terrorist attacks. The New Zealand Government is currently considering the options and will make an announcement in due course. In the meantime, we will work with people to help them understand their visa options.