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Update on medical certificate requests on Immigration Online 21 October 2022

Immigration New Zealand (INZ) are aware of some customers are experiencing difficulties at the medical phase of the application process, when applying for a Visitor Visa, a 2021 Resident Visa, or an Accredited Employer Work Visa using Immigration Online.

INZ is working to ensure medical documents requested are reviewed as quickly as possible, so visa applications can progress to the next stage. This is part of our efforts to improve processing times, particularly for Visitor Visas, and our focus on progressing outstanding Visitor Visa applications submitted in August.

For Visitor Visa applicants, please only provide medical certificates if requested

We have received a high number of medical certificates that INZ had not yet requested, and this has created pressure in our system. Many Visitor Visa applicants will not need to provide medical certificates, so customers can save time by waiting to see if we determine one is necessary.

If you’ve been asked to provide a medical certificate, please do so

If you’ve applied for a Visitor Visa (excluding Group Visitor Visas and Visitor Visa for people from Pacific Islands), a 2021 Resident Visa, or an Accredited Employer Work Visa, you can check your application status online.

If we’ve asked you to provide medicals, it will be updated with ‘Waiting on you to provide medicals’

If you’ve provided the requested medical certificate, you don’t need to do anything further.

Please be assured we’ve received your documentation and your visa application is still being processed. Your status will remain as ‘Waiting on you to provide medicals’ until we have checked the medicals you’ve provided.

You will be contacted via immigration online if any further information is required.

We apologise for the confusion this status is causing and are working to improve the information we provide customers as their application is progressed.

Your status may remain as ‘waiting on you to provide medicals’ while other activities are happening

In addition to checking your medical certificate, your application may also undergo third-party checks, such as checking for a New Zealand Police Certificate. The ‘waiting for medical certificate’ status will not change until all items we are waiting on have been received.

We understand it can be frustrating having your application sit under the same status for some time however, your application is progressing through the various processing steps behind the scenes.

More information

Applying for a Visitor Visa
Applying for an Accredited Employer Work Visa
Medical requirements
Passport requirements