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Process for people impacted by the Auckland fuel shortage Monday, 18 September 2017

A number of flights into and out of Auckland have been cancelled due to the temporary shut-down of the pipeline that supplies jet fuel to Auckland Airport. This may impact people who are required to leave New Zealand due to their visa expiring.

If your flight has been cancelled and as a result you are concerned you may not be able to leave New Zealand before the expiry of your visa, Immigration New Zealand may consider the grant of a further visa as an exception.

Please email your request for a visa to us using the subject heading ‘Urgent due to flight cancellation’, and provide the following information and attachments:

  • Your full name, date and place of birth, nationality and passport number
  • A scan of the bio page of your passport
  • Evidence that you were booked on a flight that has been cancelled (can include domestic connecting flights)
  • New arrangements for leaving New Zealand, if they are available

If you are travelling with your partner or children and they are similarly affected, please include the same information for them in the email.

In making this request you acknowledge the details supplied are true and correct.

If a visa is approved, it will be granted electronically and the details emailed to you. We will be treating these requests urgently and will try to respond within one working day. If your circumstances change before the visa is processed, you must email the same address notifying us of the change in circumstances.