News centre

INZ Auckland Central counter services to close Monday, 17 December 2018

Immigration New Zealand’s (INZ) Auckland Central Visa Services counter services at 280 Queen Street will close permanently at 16:00 on 21 December 2018. There will no longer be a drop box at this location.

A drop box is available on the ground floor of 20 Amersham Way, Manukau between 7.30am and 17:30 Monday to Friday (it is closed on public holidays). There is no public counter service in Manukau or in any other location.

Applying for a visa online

INZ is moving to a new online operating model so we can deliver faster, more accurate and more consistent decision-making for visa applications.

This means it is faster and easier to apply for your visa application online using this website. You can also upload supporting documents and photographs and pay for your application online. If you apply for a visa using a paper application form it may take us longer to process your application.

Wait until your application is completed before you finalise your work, study or travel plans. Guidance on processing times is available.

How long it takes to process a visa application

You can also use our online tool to find out where to send your application and how much it will cost.

Fees, decision times & where to apply

Talk to us

You can call our Immigration Contact Centre from 6:00am Monday to midnight on Saturday (NZT).

If you have already applied for a visa, ensure you have your client number, application number and passport number with you when you call.

You can request urgent assistance from the Immigration Contact Centre, including urgent service requests that need an appointment.

Contact us