Migrant and refugee information

Information for settlement service providers, Non-Governmental Organisations (NGO), community groups, or individuals who work with or know recent migrants and/or former refugees.

Information on visa extensions and changes

Extension to temporary visa expiry dates

Many work, student and visitor visa holders already in New Zealand have had their visa expiry dates extended.

If you hold a work, student, visitor, limited or interim visa with an expiry date between 2 April to 9 July 2020, and you were in New Zealand on April 2, it has been extended to 25 September 2020.

Epidemic Management Notice information

Visa duration extension

You should have received an email from Immigration New Zealand confirming your visa extension. If you have not received a notification, we might not have your contact details. Go to the Immigration New Zealand website, log in to your account and update your contact details.

Change your personal information 


If you are concerned about your visa details or you have not received a notification, you can confirm your visa expiry date and conditions by using the Visa Verification Service on our website. If you cannot use the Visa Verification Service, contact your Immigration Advisor or the INZ contact centre.

Visa Verification Service

Visa extensions and visa conditions

If your visa was extended until 25 September 2020, your visa conditions stay the same. If you have a work visa that was extended, you can continue to work. However, if your visa’s conditions specify which employer you can work for and what job you can do, you must continue to work in that job and for that employer.

Changes in employment and your work visa

Some work visas require you to work for a specific employer and in a specific occupation. If you want to work in a different job or for a different employer it will be difficult to vary the conditions of your visa at this time.

The Government relaxed visa conditions for temporary migrant workers employed in essential services and international students to further assist with our essential services during the COVID-19 response.

This short term Variation of Conditions process applied while New Zealand was at Alert Level 3 and 6 weeks after that. At 11:59 p.m. on 13 May, New Zealand moved to Alert Level 2. This meant the new conditions expired at 11:59 p.m. on 24 June 2020.

This was a temporary measure in response to COVID-19. INZ stopped accepting requests for short term variations for essential services on Thursday 18 June 2020.

For more information on this see our COVID-19: Key updates page.

COVID-19: Key Updates

Applying for a new visa

If your work, student, visitor, limited, or interim visa expires after 9 July, your visa will not have been extended. If you intend to apply for a new visa to continue working, studying or visiting in New Zealand after your current visa expires, you need to submit an application online for a new visa. There may be delays in processing it.

Temporary postponement of visa programmes

Skilled Migrant Category Resident Visa and Parent Resident Visa decisions on hold

We are not selecting expressions of interest for the Skilled Migrant Category Resident Visa and the Parent Resident Visa at the moment. 

If you have submitted an EOI

Expression of interest (EOIs) are normally valid for 6 months from when you submitted it or until there is a selection. If you submitted an EOI after the last selection on 18 March 2020, your EOI will remain valid until we begin selecting EOIs again, even if this happens more than 6 months after you submitted the EOI.

If you have submitted an SMC EOI and are currently in New Zealand on a temporary visa, ensure you hold and maintain a valid visa at all times.

When we begin selecting EOIs again, if we select yours we will return it to the pool if it:

  • is less than 6 months old
  • does not meet the selection threshold but is eligible for at least 100 points.

 Working Holiday Schemes

Twenty capped Working Holiday schemes are scheduled to open within the next 6 months. These are postponed until further notice.

This affects the following countries and territories:

Estonia | Hong Kong | Slovenia | Spain | Hungary | Slovakia | Austria | Luxembourg | South Korea | Taiwan | China | Malta | Thailand | Turkey | Vietnam | Croatia | Peru | Brazil | Argentina | Chile.

When these schemes reopen, Working Holiday visa holders will be able to travel to New Zealand for the full duration of their working holiday visa.

Uncapped schemes

Uncapped Working Holiday schemes, for example those that apply to United Kingdom, Germany and the United States, are not affected by this decision and will remain open at this stage.

We will update the Immigration New Zealand website as we are able to provide more information.

Pacific Access Category and Samoan Quota programme

The Samoan Quota (SQ) and Pacific Access Category (PAC) have been postponed indefinitely.  The Government has committed to considering a new date and process for these programmes within six months.

If you have already lodged an application, it will be processed once the INZ offices in the Pacific reopen.

Temporary suspension of programme selections, ballot registrations and Working Holiday Scheme

There is a Facebook page for Pacific communities to find key information and updates regarding COVID-19.

Toso Vaka O Manu Information Page | New Zealand Government

Refugee Family Support Category application deadline

The deadline for submitting residence visa applications under the Refugee Family Support Category (RFSC) has been extended for some applicants.

If we notified your sponsor between 1 March 2019 and 19 March 2020 that their registration was successful, you can submit your application within 24 months from the date on your sponsor’s notification letter.

If you do not meet the new deadline, your sponsor will need to start the registration process again and receive a new notification letter advising their new registration was successful.

Information in different languages

Translated information and resources about COVID-19

The COVID-19 website has all the information you need to know about COVID-19. This includes translated information and advice, and translations of the Prime Minister’s press conferences.


New Zealand Police
The Police are here to keep our communities safe. They created videos in different languages to explain what they were doing while New Zealand was at Covid-19 Alert level 4, and what everyone needed to do to help them.

New Zealand Police

The Office of Ethnic Communities
Video messages explaining New Zealand’s current COVID-19 situation in the following languages:

Arabic, Cantonese, English, French, Hindi, Indonesian, Korean, Mandarin, Persian/Farsi, Punjabi, Somali, Spanish, Urdu.

The Office of Ethnic Communities communities

The Ministry for Pacific Peoples
Key information about COVID-19 for Pacific communities in the following languages:

Rarotongan, Fijian, Kiribatian, Niuean, Rotuman, Samoan, Tokelauan, Tongan, Tuvaluan.

Ministry for Pacific Peoples

Red Cross New Zealand
Resources in 13 languages prepared by the community as part of their response to COVID-19.

Red Cross New Zealand


All government helplines have professional interpreters available for over 180 languages.

For general help related to COVID-19 call the government helpline on 0800 779 997.

A free service providing information to migrants settling in New Zealand in 17 different languages. Contact them by:

  • phone: 0800 4636 669
  • email: info@infonow.nz
  • online chat.


Chinese Settlement Information Services
Chinese New Settlers Services Trust offers bilingual support for Chinese migrants online and by telephone. This includes settlement information services and education classes. They also have a dedicated multi-language support service available in:

English, Mandarin, Cantonese, Greek, Mongolian, Shanghainese, Korean, Malay, Hakka.

Chinese New Settlers Services Trust

Citizens Advice Bureau
The Citizens Advice Bureau (CAB) can help you with information about COVID-19 in English. The service is available for free. You can contact them by:

  • phone: 0800 367 222
  • online chat.

Citizens Advice Bureau

Resources for Pacific people 

Key information about COVID-19 for Pacific communities in the following languages:

Rarotongan, Fijian, Kiribatian, Niuean, Rotuman, Samoan, Tokelauan, Tongan, Tuvaluan. 

Ministry for Pacific Peoples

INZ has developed a Facebook page for Pacific employees to find key information and updates regarding COVID-19. There is translated information for groups for each Pacific country. 

Toso Vaka O Manu Information Page | New Zealand Government

Healthcare information

Health measures

Health Officers are screening all travellers arriving in New Zealand, including essential workers. Travellers deemed high risk will be assessed.


Anyone who has symptoms of COVID-19 should call Healthline 0800 358 5453 for free . They will tell you what you need to do.

You may be eligible for free healthcare services

Public hospital services are currently free for anyone who is suspected to have COVID-19. This includes all visitor visa holders and temporary visa holders who would normally not be eligible for free or subsidised health and disability services in New Zealand.

Migrants in New Zealand who have or who are suspected of having COVID-19 are eligible for funded services relating to:

  • diagnosis
  • treatment
  • follow-up services, and
  • contact tracing services.

Your information will not be shared with other agencies.

People receiving treatment for infectious diseases | Ministry of Health


You must obey self-isolation rules and any other government health measures. New visa conditions: Visa holders who do not comply with instructions from a Health Officer can be detained and deported.

Wellbeing and welfare support

If you hold a New Zealand resident visa and have lost your job, you may be able to get financial support from Work and Income while you look for work. 

Made redundant | Work and Income 

If you are in New Zealand on a temporary work visa, your employment has been affected, and you are experiencing financial difficulty talk to your Embassy or Consulate for help.

MFAT I Embassies

You can contact the following support services for further information: 

COVID-19 website:  This website includes a range of information on financial support.  You can also check what you may be eligible for using the financial support tool on the COVID-19 website.

Check your eligibility for financial support | COVID-19

Financial support | COVID-19

COVID-19 Wage Subsidy Scheme or Essential Workers Leave Support: Your employer may qualify for support to help pay you if your full-time or part-time employment has been affected by COVID-19.

Work and Income I COVID-19 support

Temporary Accommodation Service: assistance for people required to self-isolate to find suitable accommodation.

Temporary Accommodation Service 

Civil Defence Emergency Management support: for people who are unable to get essential supplies themselves.

National Emergency Management Agency

Kia Kaha Queenstown Lakes Community Hub:  provided by the Queenstown Lake District Council for people in Queenstown to provide information and advice regarding immigration, repatriation, employment, finance, community connection, wellbeing and welfare needs. 

Queenstown Lakes District Council on Facebook

Emergency benefit for temporary visa holders

If you hold a temporary visa and you can’t work, support yourself or return home due to COVID-19, you may be able to get an emergency benefit. This benefit is currently available until 28 February 2021.

Apply on the Ministry of Social Development website

Employment information

Employment rights and obligations

Migrant workers have the same employment rights and obligations as all other New Zealand workers. Employers and employees must discuss in good faith the implications of COVID-19 on their working arrangements.

Employers who are impacted by COVID-19 can apply for the COVID-19 Wage Subsidy and COVID-19 Essential Workers Leave Support for all employees who are legally working in New Zealand, including employees who:

  • have a NZ work visa
  • have a condition on their NZ temporary visa that allows them to work in NZ
  • are international students whose visa allows them to work in NZ.

Up to date information is available on the Employment New Zealand website.

Employment New Zealand


Employment New Zealand’s Contact Centre provides confidential help and advice on employment issues, pay and holidays. Call 0800 20 90 20.

Employment programmes

Employment programmes are available to support recent migrants who are looking for work. These include:

Family violence prevention

The Police and other agencies in New Zealand continue to take family violence and sexual violence very seriously. Family violence and sexual violence services are essential services and will remain available, even if services need to be delivered in different ways.


If you are worried for your own or someone else's safety, contact one of the helplines listed on the COVID-19 website.

COVID-19 I Family violence and sexual violence prevention

The following NGO helplines currently provide an interpreter or help in different languages:

Shakti New Zealand – a multilingual 24-hour crisis line for Women of Asian, African and Middle Eastern origin: 0800 742 584.

Shakti International

Safe to Talk – sexual harm helpline. Call 0800 044 334, text 4334, or email: support@safetotalk.nz.

Safe to talk

Need to Talk? 1737 – free call or text 1737 any time for support from a trained counsellor who can provide information and support and referrals to another service.

1737 I Free counsellor

Information for tenants and renters

There are changes to tenancy and renting rights during this challenging time. Updated information is available on the COVID-19 website including information about ending tenancies during the lockdown, and the freeze on rent increases.

COVID-19 | Tenancy Services

Refugee Quota Programme

Immigration New Zealand (INZ) is working with other government agencies, and international partners the United Nations and the International Organization of Migration (IOM) to support the safe resumption of New Zealand’s Refugee Quota Programme. This programme is currently paused due to the impacts of COVID-19, however the New Zealand Government has agreed to resettle a very limited number of UN-referred emergency priority refugees. These emergency cases can include immediate threats to life, deportation, detention and imprisonment.

Refugee and asylum seekers media factsheet PDF 457KB