Immigration New Zealand, New Delhi branch has appointed TT Services to manage a Contact Centre to support Immigration New Zealand in India with effect from 2 March 2009.
We are making this change to ensure continued delivery against our service standards and to extend the hours for telephone enquiries which are currently only from 9.00am to 12.00 noon. In an effort to continue to provide superior and timely service to all our customers, all queries for Immigration New Zealand, New Delhi Branch will be managed by a Contact Centre in the same way Immigration New Zealand calls are managed by a Contact Centre within New Zealand.
From 2 March 2009 all general e-mail and telephone queries to the New Delhi Branch will be received by the Contact Centre staff who will reply to all general queries related to visa applications. Telephone enquiries will be answered from 9.00am to 3.00pm, Monday to Friday. All e-mail queries will be responded to within 72 hours.
Urgent queries pertaining to applications under consideration at the New Delhi Branch will be notified to the appropriate visa officer by the Contact Centre staff for a direct response.
Please note that E-mail continues to be our preferred mode of communication.
Contact details for the Contact Centre are as follows:
E-mail: General queries can be sent to nzisnewdelhi@dol.govt.nz
Student visa queries: NZISNDStudent@dol.govt.nz
Student fee receipts: gurpreet.chhatwal@dol.govt.nz
Telephone: +91 11 4259 6300 Monday to Friday, 9.00am to 3.00pm
Please visit the New Delhi branch website for further information about lodging a visa application and refer to the New Delhi checklists for the relevant category of application to find out the application requirements including the method of payment and fees. All the checklists are available on the New Delhi branch website www.immigration.govt.nz/newdelhi.
Please visit the following link for the current timeframes for processing of different type of applications within our branch: www.immigration.govt.nz/branch/NewDelhiBranchHome/timeframes.htm.
We encourage you to visit the INZ website at www.immigration.govt.nz to learn more about visiting, working, studying, and permanent residence in New Zealand.