Most problems and delays happen because an applicant has not provided all of the information required. Make sure you check the requirements of the category you are applying under before you send in your application. The application forms and guides set out the documents you need to produce with your application so that it can be accepted for processing.
If we discover you have not provided the compulsory information or documents required by the category you are applying under, we may send back your application, with the fee returned or refunded at a later date. You will then need to re-submit your application once it is complete.
If we begin processing your application, and then find that any important documents are missing, we may put your application on hold while we ask you to provide the evidence we require within a stated timeframe.
We cannot refund your application fee once we have started processing your application.
The immigration officer who processes your application looks at the information and evidence you provide to answer any concerns they might have.
If there is a problem – either because the officer needs further information to answer their concerns, or we become aware of any potentially prejudicial information – we will give you the opportunity to either respond to our concerns or supply any relevant information.
If you do not respond within the timeframe we provide, the officer will then have to base their decision on the information they have to hand.
We do not make our decisions lightly. Each decision an immigration officer makes is checked by another officer of equal grading or above. The decision on your application will not be confirmed until this happens.
Providing false information for yourself or others has serious consequences:
Your right to appeal depends on the type of application that you have made.
You may apply to have your decision reconsidered. This application must be submitted to an immigration officer, together with:
You must give us full details of what matters you want us to take into consideration – for example new information that answers any issues we may have had with your application. We may also request further information from you.
You have the right to appeal to the Immigration and Protection Tribunal, unless your application has been declined under sections 15 or 16 of the Immigration Act 2009.
Details and an application form will be provided with the letter advising your application has been declined. You must lodge your appeal within 42 days. A fee is also payable.
If you do not have the required visa to enter New Zealand in the passport you intend to use to travel, or you have not met other relevant entry requirements, you may be refused permission to board your craft carrying you to New Zealand.
To minimise any disruption to your travel plans please ensure your travel documents are up-to-date, you have the appropriate and current visa and that you meet all other applicable entry requirements.
