Sometimes things go wrong when you’re renting a home. Use our links to find out what to do if you have a problem.
If something needs repairing, talk to the landlord first. However..
First, talk to your landlord. If talking does not work, contact the Department of Building and Housing.
Contents insurance is important for people who are renting accommodation as it can cover both household possessions and liability for accidental damage to a rental property.
The Department of Building and Housing publishes two free booklets on renting. What to do when you're renting is a handy, step-by-step guide for tenants. Renting and you is a more comprehensive guide designed for both landlords and tenants. It is available in Samoan, Tongan, Cook Islands Maori, Chinese Traditional, Chinese Simplified, Arabic and Korean as well as the standard English version. Both publications can be downloaded from the Department of Building and Housing.
By law, a landlord cannot discriminate against you because of your colour, race, gender, ethnic origin, disability or religious beliefs.
