About this manual  Administration  Residence  Temporary entry class visa  Transit visa  Border Entry  Compliance  Refugees and protection  Appendices     Appendix 1 - List of countries using panel doctors     Appendix 2 - Receiving offices     Appendix 3 - List of Qualifications Exempt from Assessment     Appendix 4 - Long Term Skill Shortage List     Appendix 5 - List of persons closely associated with Robert Mugabe, president of Zimbabwe, and the Zimbabwe government     Appendix 6 - List of Skilled Occupations     Appendix 7 - Occupations treated as exceptions     Appendix 8 - Qualifications recognised as an exception     Appendix 9 - Foreign Charter Vessels - Crew Employment Agreements  Glossary of terms