C4.30 Information to be provided to claimants

See also Immigration (Refugee and Protection Status Processing) Regulations 2010 regs 5, 15

1. Once a refugee or protection status claim has been assigned to a refugee and protection officer for processing, that officer must inform the claimant of the following rights:
   1. the right to contact a representative of the UNHCR, together with information on how to exercise that right; and
   2. the right to contact a lawyer; and
   3. the availability of an independent interpreter, if appropriate; and
   4. the right to have an independent interpreter engaged by INZ present at any interview of the claimant by a refugee and protection officer.
2. The refugee and protection officer must also inform claimants of the procedure for determining their claim, including the following matters:
   1. how contact will be maintained; and
   2. possible requests for further information;
   3. the claimant's right to provide further information up to the time that the claim is actually determined; and
   4. the availability of an independent interpreter, if appropriate; and
   5. the decision-making process, including information about the process for scheduling an interview; and
   6. the right of appeal to the Tribunal if the claim is unsuccessful; and
   7. the right to an interview before the Tribunal if the claimant has not been interviewed by a refugee and protection officer for the purpose of determining the claim.

Effective 29/11/2010