A8.35 Which Branch responds to the request?
A8.35.1 Information relating to NZIS clients
- The branch nearest to where the client lives will normally process the information request, or if there is an undecided visa/permit/compliance application, the branch that is processing that application.
- The processing branch must obtain all NZIS physical and electronic files and information whether these are at other branches, MFAT posts, Archives, Online, National Office, or temporarily with the RAA, RRA or RSAA pending the outcome of an appeal.
- If a request has to be forwarded to another branch (because the client lives in that area or there is undecided visa/permit/compliance action), lodge the request on AMS and fax a copy to the relevant branch. Remember, the time starts from the date the request is received by NZIS so forward the request promptly. Advise the requestor of the branch you have sent it to. Transfer any physical/electronic files.
- National Office and Appeals Branch do not normally deal with requests for client information under the Privacy Act. Requests received by those offices will usually be forwarded to the relevant processing branch.
- The secretariat to the Residence Appeal Authority (RAA), Removal Review Authority (RRA), and Refugee Status Appeals Authority (RSAA) does not process requests for information held on NZIS files. However, the RAA and RRA is required to provide the NZIS with a copy of the appeal and decision, and these should be on the relevant NZIS file. With respect to the RSAA, only a copy of the decision is required to be provided.
A8.35.5 All other information
The Branch that holds the information or knows most about the information will respond to the request. For instance, if the information relates to refugee status, the Refugee Status Branch will respond. If the request is for information relating to policy development or policy papers, National Office will respond.
