An important part of improving our service is to ask people who have used the Immigration New Zealand website about their experience. Comments can be submitted by completing a query form online. We are able to provide answers to questions that are asked. For a list of FAQs, see our knowledge base questions and answers.

These are some things that you might like to consider, and tell us about.

• How easy/hard was it to use and navigate the website? Which sections were good/bad?
• Did we respond to you as quickly as you expected? If not, please let us know where we need to improve. If we responded more slowly than you expected, please tell us about it.
• Was there any information you needed that we did not provide for you? If so, please explain.
• Please tell us how you feel about your overall experience of Immigration New Zealand.
• How can we improve our service to our customers? Please give us your suggestions.