Now that you’ve been accepted to come to New Zealand we’d like your feedback on the process you went through to get here. We’re always trying to improve our service. We want to make the experience of immigrating to or visiting New Zealand as easy and welcoming as possible.

An important part of improving our service is to ask people who’ve successfully used it. So we’d really appreciate it if you would give us your feedback. This link takes you to our Online Help system.

 

If you have any questions that require a response from us, please use our online help system.

 

Below are some key questions for you to answer. Your answers will help us improve our service – for you and others who use this site:

• How did you find out about Immigration New Zealand?
• How easy to use was the layout and design of this website?
• How easy to use were the navigation and links on this website?
• Did we respond to you as quickly as expected? If not, please let us know where we need to improve.
• If we responded more slowly than you expected, please tell us about it.
• Was there any information you needed that we did not provide for you? If so, please explain.
• Please tell us how you feel about your overall experience of Immigration New Zealand.
• How can we improve our service to our customers? Please give us your suggestions.