An important part of improving our service is to ask the people who have used it about their experience. We would appreciate your comments via our website feedback form. You can ask questions and we will respond. See our knowledge base questions and answers.

These are some things that you might like to consider, and tell us about.

• How easy/hard was it to use and navigate the website? Which sections were good/bad?
• Did we respond to you as quickly as you expected? If not, please let us know where we need to improve. If we responded more slowly than you expected, please tell us about it.
• Was there any information you needed that we did not provide for you? If so, please explain.
• Please tell us how you feel about your overall experience of Immigration New Zealand.
• How can we improve our service to our customers? Please give us your suggestions.