The Consumer Guarantees Act makes traders responsible for guaranteeing the quality of the goods and services they provide. The Act describes certain standards and obligations manufacturers and retailers must meet to protect customers against poor quality. It also covers such issues as prices, parts and representations.
Business and consumer complaints
Suspected instances of anti-competitive business practices, or unfair or misleading trading practices, can be reported to the Commerce Commission Contact Centre. The Centre provides advice and investigates if necessary. A range of handy booklets on business and consumer topics is also available. There is no charge for these services. You can call the Centre toll free on 0800 943 600.
