Immigration New Zealand Annual Customer Satisfaction Survey – June 2010
The Department of Labour undertakes an annual customer satisfaction survey to assist in evaluating and improving the level of customer service provided by Immigration New Zealand branches worldwide in relation to its visas and permits business. The Summary of Key Findings PDF [569KB] contains the highlights from the 2010 survey.
Global Visa and Permit Survey 2009: Summary of Key Findings [DoL website]
The Department undertakes an annual customer satisfaction survey to assist in evaluating and improving the level of customer service provided by Immigration branches worldwide in relation to its visas and permits business.
The Summary of Key Findings contains the highlights from the 2009 survey, and provides information on the strength of Immigration New Zealand’s relationship with customers, customer satisfaction with various aspects of service, identified service improvement priorities, and knowledge about and satisfaction with information on life in New Zealand.
Plan of Action to Prevent People Trafficking 2009 [DoL website]
The New Zealand Government takes the risk of people trafficking crime very seriously. The Plan of Action to Prevent People Trafficking is a proactive whole-of-government approach to people trafficking issues for New Zealand, outlining a comprehensive response to any future people trafficking cases. Where there are identified gaps in the response, government agencies have committed to undertake the action items described. While its primary focus is on prevention, the Plan of Action also aims to protect the human rights of any identified victims of trafficking and prosecute any offenders to the full extent of the law. The Plan of Action meets New Zealand's international obligations to prevent and combat people trafficking under the United Nations Convention against Transnational Organised Crime.
To receive updates about all areas of Immigration Research, register with the Department of Labour's email service. (This link will take you to an external website.)
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