1. Where does a licensed immigration adviser based in Hamilton submit a residence application for their applicant residing in Auckland?

As per current state - by post to the Northern Region Documentation Branch.

2. Where does a licensed immigration adviser based in Auckland submit a residence application for their applicant residing in Shanghai.  

As per current state using the Office and Fees Finder tool - by post to the Shanghai Branch. 

3. Where will a residence application already submitted by a licensed immigration adviser in the Manukau Branch be processed? 

It will continue to be processed in the Manukau Branch.  There are no changes to applications already lodged with branches. Only new residence applications received from 7 March 2011 will be processed at the Henderson Branch.

4. A licensed immigration adviser submits a temporary application for their applicant residing in Auckland which is associated with a residence application currently being processed.  Where will their application be processed?

Currently there is no change to status quo about where the temporary application will be processed. 

5. A licensed immigration adviser submits a temporary application for their applicant residing in Auckland.  Where will their application be processed?

There is no change to status quo about where the temporary application will be processed. See also quaestion 4.

6. A licensed immigration adviser has a question about their residence application.  Who should they contact? 

There is no change and they should continue to call the dedicated licensed immigration adviser freephone number.

7. A licensed immigration adviser has an application for Capped Family in the unallocated queue.  What will happen to this application?

The application will remain in the unallocated queue as of early 2011.  It will be allocated within the usual timeframe but will be directed to the Adviser Branch when it comes up for allocation.

8. A licensed immigration adviser submits a new Capped Family application to the Northern Region Documentation Branch. Where will this go?

This application will join the unallocated Capped Family queue.

9.  Will all applications submitted by licensed immigration advisers eventually be processed in the Henderson Branch?

 The highest percentage of applications from licensed immigration advisers are in the Auckland region, so we are concentrating on processing these applications in the Henderson Branch first.  This will be in two stages.

• Stage 1 will see Auckland Residence Applications submitted by licensed immigration advisers processed at the Henderson Branch. 
• Stage 2 will see both Auckland Temporary and Residence applications submitted by licensed immigration advisers processed at the Henderson Branch. 

We will monitor the success of these stages before making any further decisions.

10. Which applications from licensed immigration advisers will be processed at the Henderson Branch?

The licensed immigration advisers who will have their applications processed at the Henderson Branch are:

• licensed immigration advisers where their applicant resides in Auckland
• immigration advisers who are exempt from licensing where their applicant resides in Auckland.

11.  Where will applications submitted from a licensed or exempt immigration adviser under the business migration and investment categories be processed?

Applications from licensed immigration advisers under the business migration and investment categories are excluded from these changes and will be processed, as they are currently, at the Business Migration Branch.

12. A licensed immigration adviser submits an EOI application. Where is this processed?

The Henderson Branch.

13. Will applicants who use an immigration adviser get better services and outcomes from Immigration New Zealand?

 We are not changing how we process applications. We’re only changing where we process them.  Because immigration advisers have ongoing business with Immigration New Zealand, these changes will enable us to give a more consistent, cohesive and responsive service. 

14. Where should immigration advisers send their applications?

There is no change to where an immigration adviser sends their applications.  They should continue to send their applications to where they do now and they will be allocated as appropriate to the Henderson Branch.