Amendments to Immigration Instructions since the last release of the Operational Manual are published in Amendment Circulars.
View the online Operational Manual.
If you want to view the Operational Manual as it was before 29 November 2010 (before the introduction of the Immigration Act 2009) see our archive manual.
The INZ Operational Manual will be updated when instructions change. Notification of amendments will be posted here under Immigration Instructions Amendment Circulars.
Internal Administration Circulars provide information for immigration staff on procedural and process issues. These are sent out as and when required. They are not part of the INZ Operational Manual.
Advice provided to immigration staff on the interpretation of instructions and best practice.
A complete list of receiving and processing offices [XLS 194KB] is available. These offices vary depending on the type of application submitted and where it is submitted from. The receiving office details the address an application should be sent to, and the processing office details the location where the application will be processed.
Adobe Acrobat Instructions
Internal Administration Circulars