General enquiries
Auckland region branches do not provide a general enquiry service. Either contact our National Contact Centre, or take a look at our online help service. It has a number of frequently asked questions that you can search.
The National Call centre is open 7am-7pm, Monday to Friday. If English is not your first language we may have an interpreter to assist you – ask for the Language Line. The phone numbers are:
- +64 9 914 4100 (free call within the Auckland region)
- 0508 55 88 55 (outside the Auckland region, but within New Zealand).
Lodging your application at a branch
Auckland region branches are located in Central Auckland, Henderson and Manukau. These branches will process some types of application for you in one day if you go to the branch without an appointment. This same day counter service is only available for applications for:
- returning resident’s visas
- confirmations of permit conditions
- replacement labels (transfer of returning resident’s visa from old passports into new passports, correction of data entry errors)
- urgent travel (within seven days) – evidence of travel is required.
The branches' addresses are at the bottom of this page.
Lodging your temporary entry or residence applications
If you are applying for a temporary entry visa/permit or a residence visa/permit in the Auckland region, send your application and documents to our mail centre:
PO Box 76895
Level 3
20 Amersham Way
Manukau City
Auckland
Contacting your case officer
Contacting your case officer by letter
You can write to your case officer to request a progress update or further information about your application. Their address will be on the letter they sent you, or the branch address is below.
Contacting your case officer by fax
You can send a fax to your case officer to request a progress update or further information about your application. Our Contact Centre will be able to inform you of the case officer’s fax number.
Branch addresses
Auckland Central branch
Henderson branch
Manukau branch
Auckland Central Branch
Immigration New Zealand
Level 4
280 Queen Street
Auckland CBD
Fax +64 9 914 4118
Open Monday to Friday from 9.30am to 4.00pm.
Closed on the following Public Holidays.
Henderson Branch
Immigration New Zealand
Henderson Branch
39 Paramount Drive
Henderson
Auckland
Fax: +64 9 969 3498
Open Monday to Friday from 9.00am to 3.00pm.
Closed on the following Public Holidays.
Manukau Branch
Immigration New Zealand
Level 2
Cogita House
20 Amersham Way
Manukau City
Auckland
Fax: +64 9 914 4728
Open on Mondays, Tuesdays, Thursdays, and Fridays from 8.30am-4.00pm.
Open on Wednesdays from 8.30am-3.00pm.
Closed on the following Public Holidays.
Public holidays
All Auckland region branches are closed on these public holidays.
| Name of public holiday |
| New Year's Day |
| Day after New Year's Day |
| Anniversary Day |
| Waitangi Day |
| Good Friday |
| Easter Monday |
| Queen's Birthday |
| Labour Day |
| Christmas Day |
| Boxing Day |
For full details on when these days fall, visit the Employment Relations Service website.