General enquiries

For advice and assistance on immigration matters:

• if you can't find what you are looking for on this website, try our questions and answers
• telephone the Immigration Contact Centre – ph 09 914 4100 (within the Auckland area), or 0508 55 88 55 (toll-free service outside Auckland area). The contact centre is open 7.00 am to 7.00 pm (New Zealand time), Monday to Friday. If English is not your first language we may have an interpreter to assist you – ask for the Language Line, available 9.00 am to 6.00 pm Monday to Friday.

Contacting your case officer by letter/email/fax

Your case officer's contact details will be provided if we need to contact you.

Auckland region branch addresses

Auckland Central Branch

Immigration New Zealand
Level 4
280 Queen Street
Auckland CBD

Fax +64 9 914 4118

Henderson Branch

Immigration New Zealand
Henderson Branch
39 Paramount Drive
Henderson
Auckland

Fax: +64 9 969 3498

 Open on Mondays, Tuesdays, Thursdays, and Fridays from 8.30 am to 4.00 pm.

Open on Wednesdays from 10.00 am to 4.00 pm.

Manukau Branch

Immigration New Zealand
Level 2
Cogita House
20 Amersham Way
Manukau City
Auckland

Fax: +64 9 914 4728

Open on Mondays, Tuesdays, Thursdays, and Fridays from 8.30 am to 4.00 pm.

Open on Wednesdays from 8.30 am to 3.00 pm.

Public holidays

All Auckland region branches are closed on these public holidays.

For full details on when these days fall,  visit our employment relations pages.