Welcome to Auckland, New Zealand’s largest city and commonly known as the ‘City of Sails’. 

The Auckland region receives a very high number of applications each year. We have three branches in the region – Manukau, Henderson, and Auckland Central.

You may not have to come to the branch to lodge your application. Make sure that you read the information below and submit your application to the right place, so that we can process your application as quickly and as efficiently as possible.

Lodgement of temporary entry visa applications

Please do not queue at an Immigration New Zealand branch in Auckland if you are applying for a visitor, work or student visa.

Applications for visitor, student and work visas must be:

• lodged by mail to PO Box 76895, Auckland Mail Centre, Auckland, or
• submitted at the drop boxes in our Henderson, Manukau, or Auckland Central branches.

For further information about lodgement requirements for temporary visas, take a look at our application checklists. For more on submitting applications or contacting us, see our contact details.

Work visas (based on job offers)

For further information about work visas, including labour market tests, see work visa (essential skills). 

General enquiries

For advice and assistance on immigration matters:

• visit our website – immigration.govt.nz or see our questions and answers
• telephone the Immigration Contact Centre – Ph 09 914 4100 (within the Auckland area), or 0508 55 88 55 (toll-free service outside Auckland area)
• if you require further assistance after checking the above options, please visit your nearest INZ office.

Branch counter services

Auckland region branches will accept some types of application for you at the counter if you go to the branch without an appointment. In most of the situations, same-day counter service is available for applications for:

• permanent resident visa, second or subsequent resident visa, or variation of travel conditions on a resident visa 
• replacement labels (transfer of permanent resident visa from old passports into new passports, correction of data entry errors) 
• urgent travel (within seven days) – evidence of travel is required.

See our branch addresses, contact details, opening hours and more information about lodging applications on our contact details page.