Non-detained claimants

• From claim lodgement to interview – approximately 20 working days.
• From interview to interview report – approximately 15 working days.
• From interview report to submissions in reply – approximately 15 working days.
• From receipt of submissions to decision – approximately 15 working days.

Detained claimants

• From claim lodgement to interview – approximately 20 working days.*
• From interview to interview report – approximately 10 working days.
• From interview report to submissions in response – approximately 10 working days.
• From receipt of submissions in response to decision – approximately 10 working days.

*RSB will endeavour to reduce the time from claim lodgement to interview for people who are in penal custody.