Use our Online Help service to find answers to commonly asked questions or to ask us a question online. You can also use this system to give us feedback on our service, feedback on our website or to lodge a complaint. This is our preferred channel for dealing with general or non-urgent queries during peak times.
Visit our branch pages to find out about immigration information for your area or region.
Contact us online
| Reason for contacting us |
Go to: |
| If you have questions about immigration matters you can search our database of questions and answers or submit a question to us. Go to: |
Information |
| If you have feedback about our services go to: |
Feedback |
| If you have complaints or if you have any privacy-related issues, go to: |
Complaints |
| For feedback on our website including technical problems such as broken links go to: |
Website feedback |
Contact our National Contact Centre by phone
| Location |
Phone number |
| If you have a query and wish to call us from outside of New Zealand please phone: |
+64 9 914 4100 |
| If you have a query and wish to call us within New Zealand but outside of Auckland, please phone: |
0508 558 855 |
| If you have a query and wish to call us from Auckland, please phone: |
09 914 4100 |
Documents for National Office in Wellington should be sent to the address below. Do not send applications to this address.
Immigration New Zealand
PO Box 3705
Wellington
NEW ZEALAND
Our branches
All of our onshore and offshore branches have their own webpages which contain both branch-related and region-specific information.
